What is Emotional Intelligence?

April 2, 2010
Jason Kallio
Linda Cohan

Do you think emotions impact leadership performance?

If I asked you to think about a great boss or leader who you worked for in the past, what are 3 traits or characteristics you might use to describe this person to me? (you will most like give me adjectives that are soft skills as opposed to technical)…As you see, you have described an individual who has high EQ (emotional intelligence) vs IQ

What is Emotional Intelligence?

Emotional Intelligence is the ability to manage yourself and your relationships with others in order to create high performance and achieve business goals.

Emotional Intelligence research has "broken the code" on how to help leaders, managers, and employees achieve improved work performance and organizational effectiveness.

The 5 areas of Emotional Intelligence are:

Self- Awareness and Self- Control: The ability to understand myself and use that information to manage both positive and negative emotions productively.

Empathy: The ability to understand the perspective of others.

Social Expertness: The ability to build genuine relationships and bonds and express caring, concern and conflict in healthy ways.

Personal Influence: The ability to positively lead and inspire others as well as myself.

Mastery of Purpose and Vision: The ability to bring authenticity to my life and live out my values.

Who needs Emotional Intelligence?

Research shows that for jobs of all kinds, Emotional Intelligence is twice as important as IQ plus technical skills. Emotional intelligence is more than 85% of what sets star performers apart from the average. And the more complex a job is, and the higher the authority it holds, the greater the impact of outstanding performance on the bottom line.

Top managers can add or destroy huge economic value to your organization. We’re talking about "hard" results such as improved profitability, higher productivity, increased sales and lowered costs, as well as the "softer" results: increased morale and motivation, greater co-operation, lower turnover and greater retention of talent.

How do organizations benefit from having employees with EI?

The ability to outperform others in this competitive climate depends on the relationships of the people involved. And relationship skills are related to your employees’ and leaders’ degree of Emotional Intelligence. There is a ripple effect. Leaders possessing Emotional Intelligence will create an effective work climate that will further develop Emotional Intelligence at all other levels. People want to do business with people they like and trust, so what keeps your customers and clients returning to your for business? Not just your technical expertise, but your relationship with them.

Why is Emotional Intelligence important in team performance?

Recent research has shown that Emotional Intelligence is critical to your effectiveness in the workplace. But your group's emotional intelligence may be even more important, since most organizational work gets done in teams. Group EI norms build the foundation for true collaboration and cooperation which helps skilled teams fulfill their highest potential. Teams perform at their best when leaders create conditions that allow them to manage themselves effectively.

How does EI make an impact on the bottom line?

In today’s competitive, knowledge-driven organization, leadership is more important than ever. Today’s leaders-from top executives to line managers-must have more than just the right technical skills and IQ. They must possess the right values, behaviors and emotions-the right Emotional Intelligence.

Emotionally intelligent leaders help organizations create competitive advantage through:

1. Increased performance

2. Enhanced innovation

3. Effective leaders

4. Effective use of time and resources

5. More teamwork

6. Improved motivation

7. Restored trust.

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